What are the office working hours?

Most of our offices work Monday to Friday from 09:00 to 18:00, and on Saturday from 09:00 to 13:00. For the exact opening hours of a specific office, please check the "Offices" section.

How can I file a complaint?

You can file complaints through the contact form by selecting "Complaint" as the subject, or directly at the nearest Evropat office. The deadline for filing a complaint is 30 days from the delivery date.

Do you offer corporate contracts?

Yes — we offer tailored terms for business clients with daily shipments. Contact us through the inquiry form so we can prepare an individual offer aligned with your needs.

How long does delivery take?

Standard domestic deliveries are usually completed within 1–3 business days. International deliveries typically take 3–10 business days depending on the destination.For location-specific lead times and visit frequency, see the delivery schedule.

Do you deliver on non-working days?

Yes — Saturday or designated holiday delivery to address is available for an extra €2.45 incl. VAT on top of standard delivery (per tariff).We do not deliver on Sundays and public holidays unless this Saturday/holiday service is chosen.

What are the maximum dimensions and weight of a shipment?

Standard shipment (indicative): up to 30 kg and a maximum sum of the three dimensions of 200 cm.Parcel: up to 31.5 kg per piece and dimensions up to 90×90×90 cm.Pallet: 120×120 cm base, height up to 180 cm, up to 1000 kg; above 600 kg — surcharge of €12.78 incl. VAT per each additional 100 kg (per tariff).For larger or non-standard shipments, please contact us for specialised services.

What do delivery prices include?

Core courier service: depending on the option you choose, this may include pickup from the sender’s address, shipment handling, transport and delivery to the recipient’s address or to an office.If you request add-on services, their fees are added on top of the core service, after which fuel surcharge and toll surcharge apply per current policy.

Is there a cash on delivery fee?

Cash on delivery: 1.20% of the collected amount, minimum €0.61, plus fuel and toll surcharges under current policy.Card payment via POS terminal: 0.80% VAT on the paid amount (no minimum fee) plus the fuel surcharge and toll surcharge amounts published on the website at that time.

How can I track my shipment?

Each shipment receives a unique number (waybill number) you can use to follow its progress. The easiest options are:Download the “Evropat” mobile app from Google Play — store links are in the website footer (“Download the app”).Visit our website and the tracking page.Use notifications you receive by email, Viber or SMS.

Do I receive notifications about the shipment status?

Yes — we send automatic email, Viber and SMS notifications at key stages: acceptance, arrival in the delivery city and before delivery.

What payment methods do you accept?

We accept cash payments at our offices, bank transfer, credit and debit cards, as well as cash on delivery.

What happens if the recipient is not found?

If delivery fails, the shipment is held at an Evropat office. The recipient is notified by email, Viber or SMS with instructions for pickup or a new delivery attempt.Free office storage is up to 7 calendar days; afterwards the parcel is returned to the sender per the general terms.

Help & Information

Questions and answers

Answers to frequently asked questions about our services

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General Questions

What are the office working hours? Most of our offices work Monday to Friday from 09:00 to 18:00, and on Saturday from 09:00 to 13:00. For the exact opening hours of a specific office, please che...
How can I file a complaint? You can file complaints through the contact form by selecting "Complaint" as the subject, or directly at the nearest Evropat office. The deadline for filing a c...
Do you offer corporate contracts? Yes — we offer tailored terms for business clients with daily shipments. Contact us through the inquiry form so we can prepare an individual offer aligned with...

Shipping

Pricing & Fees

Tracking

Payment

What payment methods do you accept? We accept cash payments at our offices, bank transfer, credit and debit cards, as well as cash on delivery.

Returns

What happens if the recipient is not found? If delivery fails, the shipment is held at an Evropat office. The recipient is notified by email, Viber or SMS with instructions for pickup or a new delivery at...